Shipping policy

DEJENE NUHAMIN A
Thank you for shopping with DEJENE NUHAMIN A. We focus on providing secure and efficient shipping solutions for all luggage and bag products. Our core goal is to ensure every customer receives their ordered items correctly, with intact packaging and satisfactory product conditions within the specified shipping cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. During processing, our team will complete order verification, product inspection and specialized anti-collision packaging suitable for bag and luggage products to ensure safe transportation.
If we experience a high volume of orders during flash sales, holiday promotions or shopping peak seasons, processing times may be extended. Customers will be notified via email in a timely manner if there are any significant delays in order processing and shipment.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on the overall volume, weight and final delivery destination of your luggage and bag items.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier operational delays, customs clearance reviews, extreme weather impacts, regional logistical constraints, or statutory holidays, all of which are beyond our effective control.

3. Shipment Confirmation and Order Tracking

Once your order has shipped from our warehouse, you will receive an official shipment confirmation email containing exclusive tracking numbers and corresponding logistics carrier information.
Tracking details typically become available within 24-48 hours after shipment, as logistics platforms require a certain period to synchronize and update real-time parcel transit data.

4. Incorrect Address Disclaimer

Please carefully check and confirm that your detailed shipping address, zip code and valid recipient contact information are accurate and complete at checkout before you finish payment.
DEJENE NUHAMIN A is not responsible for orders mistakenly delivered to incorrect, incomplete or invalid addresses provided by the customer. If the parcel is returned to our warehouse due to address errors or failed delivery, the customer shall bear the corresponding reshipping fees for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your package is confirmed lost in transit during logistics transportation, please actively contact our customer service team within 7 days of the expected delivery date, and we will launch a professional logistics tracing and compensation application process for you.
Damaged Items:
If your purchased luggage or bag products arrive with surface damage, structural deformation or accessory loss, please contact us within 48 hours of delivery. You are required to provide clear real photos of the damaged goods and the original outer packaging. We will verify the actual situation and work to resolve the after-sales problem as quickly as possible.

6. Luggage and Bag Care and Usage Notice

Our luggage and bag products are manufactured in line with industry quality standards. Customers need to use, clean and store the products in accordance with daily reasonable usage specifications. Improper storage, long-term overload use, violent collision, private disassembly and modification, or other human misuse may cause product damage. DEJENE NUHAMIN A will not be liable for such non-quality related damage.

7. International Shipping and Customs Notice

For all cross-border international shipments, the destination country may levy customs duties, import taxes and other related official fees according to local trade policies. These extra charges are fully borne by the customer and are not included in the product unit price and standard shipping cost paid at checkout.

8. Contact Information

If you have any questions or consultation needs regarding this Shipping Policy, order logistics progress, delivery exceptions and other related issues, please contact us:
Company Name: DEJENE NUHAMIN A
Phone number: +1 410-957-3116
Email: info@sparktronics.shop
Physical address: 8453 Bauerdale Ave, Cleveland OH 44129, United States