Shipping policy

Thank you for shopping with ROBERTO IBARROLA. We focus on providing high-quality luggage and bag products for global users. We adhere to strict packaging standards and standardized shipping procedures to ensure every order is accurately processed, well-protected during transit, and delivered to customers in perfect condition within a reasonable delivery period.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team will complete product quality inspection, protective packaging and logistics arrangement for all luggage items to avoid abrasion, deformation and structural damage during cross-border transportation.
If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays through official email notification in advance.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The shipping fee is calculated based on the volume, weight and delivery destination of customized luggage products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays. Oversized luggage goods and regional logistics restrictions may also lead to slight delivery time fluctuations.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email that includes complete tracking information and logistics carrier details.
Tracking details typically become available within 24-48 hours after shipment, due to normal data synchronization of the logistics system.

4. Incorrect Address Disclaimer

Please ensure that your shipping address is accurate, complete and detailed at checkout, including valid postal code and active contact information to guarantee smooth package delivery.
ROBERTO IBARROLA is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address issue, reshipping fees may apply, which shall be borne by the customer.

5. Lost or Damaged Packages

Lost Packages:
If your package is lost in transit, please contact us within 7 days of the expected delivery date. Our customer service team will initiate a logistics investigation and follow up the whole process to solve the problem.
Damaged Items:
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and packaging. We will verify all luggage damage problems caused by transportation and provide targeted after-sales solutions.
We will review the situation and work to resolve the issue as quickly as possible to protect customers’ legitimate rights and interests.

6. Luggage Care and Usage Notice

All luggage and bag products shall be used, cleaned and maintained in accordance with the official care guidelines attached to the goods. ROBERTO IBARROLA is not responsible for product damage caused by improper storage, overloading, violent use, private modification or irregular maintenance of luggage products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Customers shall independently undertake all customs clearance procedures and related fees.

8. Contact Information

If you have any questions regarding this Shipping Policy, please contact us:
Company Name: ROBERTO IBARROLA
Physical address: 1785 W Mesquite Ln, Nogales, AZ 85621, United States
Phone number: + 301-415-4195
Email: info@sparktronics.shop